Kentucky Cosmetology State Practice Exam 2026 - Free Cosmetology Practice Questions and Study Guide

When a client expresses dissatisfaction with a service, the most appropriate response is to apologize and offer a solution. This approach demonstrates professionalism and commitment to customer satisfaction. A sincere apology acknowledges the client's feelings and concerns, which can help to de-escalate any tension. By proposing a solution, whether it be a redo of the service, a discount, or another form of compensation, the cosmetologist shows that they value the client's business and are willing to make things right. This not only addresses the immediate issue but also fosters trust and rapport, encouraging the client to return in the future.